Infralane Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Infralane, a cloud application deployment and infrastructure platform operated by Cranom Technologies Limited, a company registered in Uganda (“Cranom”, “Infralane”, “we”, “us”, or “our”).

By creating an Infralane account, accessing the Infralane dashboard, deploying an application, purchasing or using computing resources, or otherwise using the Services, you agree to these Terms and to our Privacy Policy.

If you do not agree to these Terms, do not use the Services.

1. About Infralane

Infralane provides tools and infrastructure that may allow customers to:

connect supported source-code providers such as GitHub;
authorize access to public or private source-code repositories;
build source code into deployable application or container images;
deploy and run applications and containers;
create and manage compute, memory, storage, networking, and other cloud resources;
persist application data when persistent storage is enabled;
enable backups where supported;
view logs, metrics, status information, and other operational data;
use data-centre locations made available through Infralane; and
use other cloud management, developer, deployment, observability, security, and related features that we may introduce.

The exact Services, features, regions, limits, and pricing available to you may change over time.

2. Definitions

For these Terms:

“Account” means an account used to access Infralane.
“Customer” means the individual or legal entity that accepts these Terms or uses the Services.
“Customer Content” means source code, container images, files, databases, application data, configurations, logs, secrets, text, software, and other data or materials submitted to, transmitted through, stored on, or processed by the Services on the Customer’s behalf.
“Deployment” means an application, service, container, workload, or other software resource created or run using Infralane.
“Services” means the Infralane website, dashboard, APIs, build systems, compute resources, storage, networking, deployment systems, monitoring features, and related services made available by us.
“Third-Party Service” means a product, platform, network, payment service, infrastructure provider, source-code provider, authentication provider, or other service operated by a third party.

3. Eligibility and authority

You must be at least 16 years old to create or use an Infralane Account.

If you are under 18, you may use the Services only to the extent that you have legal capacity to enter into the relevant agreement under applicable law. Where applicable law requires the consent or involvement of a parent, guardian, employer, institution, or other authorised person, you must obtain that consent before using the Services.

If you use Infralane for a company, organisation, school, project, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, references to “you” include that entity.

You may not use the Services if applicable law prohibits you from doing so.

4. Accounts and account security

You must provide accurate and reasonably current information when creating and maintaining your Account.

You are responsible for:

protecting your password, authentication methods, access tokens, API credentials, and other Account credentials;
all activity performed through your Account, except to the extent caused by a failure for which Infralane is legally responsible;
promptly notifying us if you reasonably suspect unauthorised access, credential compromise, or misuse of your Account; and
ensuring that people you authorise to use your Account comply with these Terms.

You must not sell, transfer, or provide access to your Account in a way that defeats security, billing, eligibility, or usage restrictions.

We may require additional verification, authentication, or security measures where reasonably necessary to protect the Services, Customers, or third parties.

5. Your use of the Services

Subject to these Terms and payment of applicable fees, Infralane grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for lawful purposes.

You are responsible for:

deciding whether the Services are appropriate for your application and data;
configuring your Deployments;
securing your application code, credentials, secrets, user accounts, and application-level access controls;
maintaining licences and permissions for software and content you deploy;
complying with laws that apply to your application, business, users, and data;
maintaining suitable copies or exports of information that you cannot afford to lose; and
monitoring your use of resources and applicable charges.

Unless we expressly agree otherwise in writing, the Services are not represented as being certified for any particular regulated industry, compliance framework, or category of highly regulated data.

6. GitHub and source-code integrations

Infralane may allow you to authenticate with or connect a GitHub account and grant Infralane access to repository information.

Depending on the permissions you approve, Infralane may access:

your GitHub identity and account information;
repository names, branches, commits, metadata, and other repository information;
public repositories;
private repositories you authorise Infralane to access; and
source code and related files required to build or deploy your application.

When you initiate or configure a build, Infralane may pull, copy, cache, inspect, transmit, and process the relevant source code as reasonably necessary to build, deploy, troubleshoot, secure, or operate the requested Deployment.

The permissions requested by the GitHub integration may change as the Services develop. Where GitHub requires additional authorisation, you will be asked to approve the applicable permissions through GitHub.

You are responsible for ensuring that you have the right to connect each repository and authorise Infralane to process its contents.

You may disconnect an integration subject to the controls made available by Infralane and the relevant Third-Party Service. Disconnecting an integration may prevent builds, redeployments, or other features from working.

7. Ownership of Customer Content

As between you and Infralane, you retain ownership of your Customer Content. Using Infralane does not transfer ownership of your application, source code, database, container image, or other Customer Content to us.

You grant Infralane and its service providers a limited, non-exclusive licence to host, copy, transmit, cache, reproduce, configure, build, execute, display, back up, restore, modify solely for technical processing, and otherwise process Customer Content only as reasonably necessary to:

provide and operate the Services;
perform actions you request;
maintain reliability and security;
investigate faults, abuse, or security incidents;
provide support;
comply with applicable law or binding legal process; and
enforce these Terms.

This licence lasts for as long as reasonably necessary to provide the Services and for any limited retention period described in these Terms or the Privacy Policy.

You represent that you have all rights and permissions necessary for Infralane to process Customer Content as described in these Terms.

8. Persistent storage and backups

Some Deployments may be ephemeral unless you choose a configuration that includes persistent storage.

Where persistent storage is available:

you must intentionally enable or select it where required;
storage limits and charges may apply;
deleting a Deployment, volume, project, resource pool, or Account may result in deletion of associated data; and
the availability of persistent storage does not by itself mean that a separate backup exists.

Backups are opt-in where supported. If you do not enable a backup feature, you should assume that Infralane is not maintaining a recoverable backup of your Customer Content for you.

Even where backups are enabled, no backup system is infallible. You should maintain independent copies of business-critical information where appropriate.

9. Acceptable use

You must use Infralane lawfully and responsibly. These acceptable-use requirements are intended to protect Infralane, our Customers, infrastructure providers, networks, and third parties.

You are also responsible for ensuring that your end users and anyone using resources under your Account comply with this Section.

9.1 Illegal or harmful use

You must not use the Services to create, host, store, transmit, promote, facilitate, or distribute content or activity that:

violates applicable Ugandan law or other law that lawfully applies to you;
facilitates fraud, scams, phishing, impersonation, theft, or deceptive activity;
unlawfully collects, trades, discloses, or uses personal information;
infringes another person’s copyright, trademark, patent, trade secret, or other intellectual-property rights;
unlawfully threatens, harasses, or encourages violence or property damage;
exploits or sexually abuses children or contains unlawful child sexual abuse material;
unlawfully promotes terrorism, violent criminal activity, or other prohibited conduct;
unlawfully distributes controlled substances, regulated products, or illegal services; or
otherwise exposes Infralane or its infrastructure to unlawful use or regulatory action.

9.2 Malware and compromised systems

You must not intentionally use the Services to:

distribute viruses, worms, ransomware, trojans, spyware, destructive code, or other malware;
operate botnets or command-and-control infrastructure for malicious purposes;
compromise, disable, damage, or interfere with another system or network; or
knowingly host malicious payloads intended for unauthorised access or damage.

Legitimate security research, malware analysis, penetration testing, or similar activity must be conducted only on systems you own or are expressly authorised to test and in a manner that does not endanger the Services or third parties.

9.3 Network and security abuse

You must not, without proper authorisation:

gain or attempt to gain access to another account, host, network, service, or data;
evade authentication or security controls;
conduct password cracking, brute-force attacks, credential stuffing, or dictionary attacks against third parties;
perform disruptive or abusive port scanning, vulnerability scanning, packet flooding, or probing;
launch or assist denial-of-service or distributed denial-of-service attacks;
intercept network traffic or data not intended for you;
forge or manipulate packet headers, routing information, email headers, source addresses, or identity information for deceptive or abusive purposes;
use IP addresses or network resources not assigned or authorised for your use; or
interfere with the normal operation of Infralane, another Customer, an infrastructure provider, or the public Internet.

9.4 Spam and unsolicited communications

You must not use the Services to send spam, unsolicited bulk email, unsolicited bulk SMS, abusive automated messages, or other communications prohibited by law.

If you operate mailing lists or bulk communication systems, you must:

contact recipients only where you have a lawful basis or appropriate opt-in;
maintain evidence of required consent;
provide a functioning way to unsubscribe where required; and
comply with applicable anti-spam, privacy, and communications laws.

We may restrict high-volume mailing or similar workloads where they create deliverability, reputation, abuse, or infrastructure risk.

9.5 Resource and platform abuse

You must not:

deliberately evade resource quotas, billing controls, rate limits, or technical restrictions;
create accounts or resources primarily to evade restrictions, suspensions, charges, or promotional limits;
use the Services in a manner that materially degrades platform stability for other Customers;
resell or provide the Services in a manner that violates these Terms or an applicable written agreement;
use storage, networking, or compute resources for a purpose that we have expressly identified as unsupported for the applicable product; or
take actions reasonably likely to cause Infralane or an upstream network to be blocklisted or materially impaired.

9.6 Enforcement of acceptable use

We are not required to proactively monitor all Customer Content or network activity.

However, if we reasonably believe that use of the Services violates this Section, creates a security risk, threatens platform stability, violates law, or may cause material harm to Infralane or a third party, we may take proportionate action, including:

contacting you and requesting remediation;
limiting traffic or functionality;
isolating a Deployment;
blocking malicious traffic;
suspending a resource or Account;
removing or disabling access to unlawful or infringing material where legally appropriate; or
terminating the Services in serious or repeated cases.

Where reasonably practical and safe, we will try to provide notice and an opportunity to address the issue. We may act without advance notice where immediate action is reasonably necessary for security, legal compliance, infrastructure protection, or prevention of harm.

You acknowledge that infrastructure and network providers used to deliver the Services may impose their own lawful technical and acceptable-use restrictions. We may enforce such restrictions where necessary to continue providing the Services, without being required to publicly identify every infrastructure provider.

10. Fees, billing, and payment

Some Services are paid Services.

Pricing may be based on subscriptions, resource allocations, usage, storage, network consumption, add-ons, or other metrics shown in the dashboard, pricing page, quotation, invoice, or order.

Payments may be processed through supported mobile-money methods using MarzPay or another payment provider that we make available.

By purchasing paid Services, you agree to:

pay the prices and charges presented to you;
provide accurate payment and billing information;
pay applicable taxes or government charges unless the displayed price expressly includes them; and
pay usage-based or overage charges generated by resources under your Account.

Third-party payment providers may apply their own terms, privacy policies, fees, limits, or transaction procedures.

If payment fails, remains overdue, is reversed, or appears fraudulent, we may restrict creation of new resources, suspend paid Services, or terminate affected resources after reasonable notice where appropriate.

Except where required by law or expressly stated in a written refund policy, order, or promotion, fees already incurred for consumed cloud resources are non-refundable.

11. Trials, promotional credits, and free Services

We may offer free Services, trials, grants, discounts, promotional balances, or credits.

Unless expressly stated otherwise:

credits have no cash value;
credits may expire;
credits cannot be transferred or sold;
usage exceeding a credit balance may become chargeable; and
we may withdraw promotional benefits in cases of fraud, abuse, or attempts to evade eligibility restrictions.

12. Availability, uptime, and maintenance

Infralane will use commercially reasonable efforts to achieve at least 99.0% monthly availability for the production Services to which the availability commitment applies.

Unless a separate written Service Level Agreement or order expressly provides service credits or another remedy, the 99.0% commitment is an operational service commitment and does not create an automatic entitlement to service credits.

Availability calculations may reasonably exclude downtime or impairment caused by:

scheduled maintenance communicated in advance where practical;
emergency maintenance required for security or platform stability;
your application, configuration, code, dependencies, credentials, or actions;
suspension or restriction permitted under these Terms;
failure of the public Internet or systems outside Infralane’s reasonable control;
a Third-Party Service failure that Infralane could not reasonably prevent;
denial-of-service attacks, malicious traffic, or security incidents not caused by our failure to use reasonable safeguards;
force majeure events; or
preview, beta, experimental, or expressly unsupported features.

We may perform maintenance, upgrades, migrations, and security changes where reasonably necessary to operate the Services.

13. Resource allocation and changes

Cloud resources are finite and may be subject to quotas, capacity, technical limitations, or regional availability.

We may:

change default limits;
introduce reasonable rate limits;
move or rebalance infrastructure where necessary;
retire obsolete Services or regions;
modify technical implementations; and
replace infrastructure providers.

Where a material change is likely to adversely affect an active paid Deployment, we will make reasonable efforts to provide notice or a migration path where practical.

We do not guarantee that a particular underlying infrastructure provider, server model, IP address, facility, or data-centre supplier will remain unchanged unless we expressly agree otherwise in writing.

14. Security and shared responsibility

Infralane takes reasonable technical and organisational measures to protect the platform, but security is a shared responsibility.

Infralane is generally responsible for security of the platform and infrastructure components under our control.

You are generally responsible for security of:

your source code and dependencies;
your application logic;
user authentication within your application;
credentials and secrets you provide;
permissions you configure;
software packages and application-level vulnerabilities;
data you choose to expose publicly; and
actions performed by users you authorise.

If you discover a vulnerability affecting Infralane, please report it responsibly to info@infralane.cloud and avoid accessing, altering, or disclosing data that does not belong to you.

15. Third-Party Services

The Services may integrate with or depend on Third-Party Services, including source-code platforms, identity providers, payment providers, security and delivery networks, and infrastructure providers.

Your use of a Third-Party Service may be governed by that provider’s terms and privacy policy.

We are not responsible for a Third-Party Service’s independent acts, content, policies, or systems, but this does not limit any responsibility that applicable law places on Infralane for our own selection, instructions, or handling of service providers.

We may add, remove, or replace Third-Party Services as the platform develops.

16. Confidentiality and access to Customer Content

We treat non-public Customer Content as confidential information and will not intentionally disclose it to third parties except:

as directed or authorised by you;
to personnel and service providers who need access to provide, secure, support, or maintain the Services;
where reasonably necessary to investigate abuse, faults, or security incidents;
in connection with a corporate transaction subject to appropriate safeguards; or
where disclosure is required or permitted by applicable law.

This Section does not apply to information that is public through no breach by Infralane, independently developed without use of Customer confidential information, or lawfully received from another source without confidentiality obligations.

17. Infralane intellectual property

Infralane and its licensors retain all rights in the Services, including the platform software, dashboard, APIs, documentation, designs, trademarks, branding, and other materials that are not Customer Content.

These Terms do not give you ownership of Infralane technology or intellectual property.

You may not, except where permitted by law or an applicable open-source licence:

copy or redistribute proprietary parts of the Services;
remove proprietary notices;
attempt to obtain source code for proprietary platform components through unauthorised reverse engineering; or
use Infralane branding in a way that falsely suggests sponsorship or endorsement.

Open-source components remain governed by their applicable open-source licences.

18. Feedback

If you voluntarily provide suggestions, ideas, feature requests, or other feedback about Infralane, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback to improve or develop our products and Services without an obligation to compensate you.

This does not transfer ownership of your Customer Content.

19. Privacy and data protection

Our processing of personal data is described in the Infralane Privacy Policy.

Where Infralane processes personal data contained in Customer Content on your behalf, you are responsible for ensuring that you have a lawful basis and appropriate notices, consents, or other authority necessary for that processing.

Where appropriate for business Customers, the parties may enter into a separate data processing agreement.

20. Suspension

We may suspend all or part of the Services where reasonably necessary because of:

non-payment;
security threats or compromised credentials;
a serious or repeated breach of these Terms;
unlawful activity;
material risk to another Customer or third party;
a request or order from a competent authority;
an urgent infrastructure or network issue; or
conduct that threatens the integrity or availability of the Services.

We will consider the nature and severity of the issue and, where practical, limit a suspension to the affected resource rather than the entire Account.

21. Termination and deletion of data

You may stop using the Services and may close your Account using available Account controls or by contacting us.

We may terminate these Terms or your Account for a material breach, repeated non-payment, unlawful use, serious security abuse, or where we are legally required to do so.

When an Account or affected Service is terminated:

running resources may be stopped or deleted;
continued access to Customer Content is not guaranteed;
you should export any Customer Content you need before termination where possible; and
subject to legal, security, backup, and technical requirements, Customer Content associated with the terminated Account may be retained for up to 90 days before deletion or de-identification.

We may delete data sooner where you request deletion and applicable law permits it, where the relevant resource is expressly designated as ephemeral, or where immediate deletion is necessary for security or legal reasons.

Residual copies may remain temporarily in backups, disaster-recovery systems, or logs until those systems are rotated, provided they remain protected and are not restored except for legitimate recovery, security, or legal purposes.

Some billing, transaction, security, and legal records may be retained for longer where required by law or reasonably necessary to establish, exercise, or defend legal claims.

22. Changes to the Services or these Terms

We may update the Services and these Terms from time to time.

If we make a material change to these Terms, we will provide reasonable notice through the website, dashboard, email, or another appropriate channel before the change takes effect where required or reasonably practicable.

The updated Terms will state their effective date.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law. If you do not agree to a material change, you should stop using the affected Services before the revised Terms take effect.

23. Disclaimer of warranties

To the maximum extent permitted by applicable law, and except for express commitments in these Terms or another written agreement:

the Services are provided on an “as is” and “as available” basis;
we do not warrant that the Services will be uninterrupted, error-free, or completely secure;
we do not warrant that every application, framework, dependency, container, region, or workload will be compatible with the Services; and
you are responsible for evaluating whether the Services meet your technical, security, legal, and business requirements.

Nothing in these Terms excludes a warranty, right, or remedy that cannot lawfully be excluded.

24. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, business opportunity, or anticipated savings arising from these Terms, even if the possibility of such loss was known.

To the maximum extent permitted by applicable law, Infralane’s aggregate liability arising out of or relating to the Services during any twelve-month period will not exceed the fees paid or payable by you to Infralane for the affected Services during the six months immediately preceding the event giving rise to the claim.

These limitations do not apply to liability that applicable law does not permit to be excluded or limited, including liability for fraud or wilful misconduct where such limitation is prohibited.

25. Indemnity

To the extent permitted by law, you agree to indemnify and hold Cranom Technologies Limited harmless from third-party claims, damages, penalties, and reasonable costs arising from:

Customer Content that infringes a third party’s rights;
your unlawful use of the Services;
your material violation of the Acceptable Use requirements in Section 9; or
your application or service causing harm to a third party,

except to the extent the claim was caused by Infralane’s own breach of these Terms, negligence, wilful misconduct, or other conduct for which liability cannot lawfully be excluded.

26. Compliance with law and legal requests

You and Infralane must comply with laws applicable to your respective activities.

We may preserve or disclose information where reasonably necessary to comply with a valid court order, lawful government request, regulatory requirement, or other binding legal process.

Where legally permitted and reasonably practicable, we may notify the affected Customer before disclosure. We may withhold notice where prohibited by law or where notice would create a material security or safety risk.

27. Governing law and disputes

These Terms are governed by the laws of the Republic of Uganda, without regard to conflict-of-law principles.

Before filing formal proceedings, you and Infralane agree to make reasonable efforts to resolve a dispute in good faith by contacting the other party and describing the issue.

Unless applicable law requires otherwise, the courts of competent jurisdiction in Uganda will have jurisdiction over disputes arising out of or relating to these Terms or the Services.

Nothing in this Section prevents either party from seeking urgent interim or injunctive relief where appropriate.

28. General provisions

28.1 Entire agreement

These Terms, the Privacy Policy, any applicable order, and any separate written agreement expressly incorporated into them constitute the agreement between you and Infralane concerning the Services they cover.

28.2 Order of precedence

If a separately signed written agreement expressly states that it overrides a provision of these Terms, that signed agreement controls to the extent of the conflict.

28.3 Severability

If a provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law.

28.4 No waiver

A failure to enforce a provision is not a waiver of the right to enforce it later.

28.5 Assignment

You may not assign these Terms without our prior written consent, except as part of a bona fide reorganisation, merger, or sale of substantially all relevant business assets where the assignee agrees to these Terms.

We may assign these Terms as part of a reorganisation, financing, merger, acquisition, or sale of all or part of our business, subject to applicable law.

28.6 Force majeure

Neither party is liable for a failure or delay caused by events beyond its reasonable control, including natural disasters, widespread network failures, war, civil unrest, government action, labour disruption, power-grid failure, or similar events, provided the affected party takes reasonable steps to mitigate the impact.

29. Contact information

Infralane is operated by:

Cranom Technologies Limited
Trading as Infralane
Registered in the Republic of Uganda
Registered business address: Kampala, Uganda
Email: info@infralane.cloud

Questions about these Terms may be sent to info@infralane.cloud.