Wallet and deposits

Bring your own server management has one 90-day customer trial, starting when your first server successfully connects. You do not need a wallet top-up during that trial. Afterward, management costs US$2 per connected server per month, charged automatically from the prepaid workspace wallet. Its hosting, storage and bandwidth charges are between you and your provider.

The wallet and charges described below apply to optional paid Infralane services, including hosted resource pools.

The Billing page shows the current workspace wallet balance and the payment workflow currently available to that workspace.

Understand the wallet

The wallet card shows the available balance, currency, and last update time. Select the refresh action to request the newest balance. Always confirm the workspace name before depositing funds.

Make a deposit

Choose an available payment market in workspace billing, enter the amount, and review the payment amount and wallet credit before starting a mobile-money deposit. Complete the provider’s authorization prompt. The wallet is credited only after verified settlement. Refresh the pending payment status if collection is delayed; do not repeat an uncertain payment.

Use the mobile-money options actually available for the selected market. Card payments and new PesaPal deposit orders are not available in the current workflow. If no market is available, contact support. Never send mobile-money PINs or passwords.

Pool charges and included bandwidth

Creating a hosted pool reserves its first month from the workspace wallet. The monthly billing period starts after the server connects. Provider requests that time out remain visible for verification; do not create another pool to replace an uncertain request. Explicit provider rejection returns reserved funds.

Every hosted pool includes 5 TB of monthly bandwidth, shared by its applications. Customer-owned servers follow their provider’s bandwidth terms. Contact support before exceeding the allowance. Extra service or charges must be agreed before they apply.

A resize reserves any upgrade charge while the provider configuration is verified. A downgrade credit is applied only after the lower allocation is confirmed. Existing prepaid periods keep their recorded price; renewal and requested changes use the current quote.

Hosted renewals and payment recovery

Workspace billing lists hosted renewals and their order of priority. If a renewal cannot be paid, inspect the pool’s recovery notice for its exact deadlines, charge and available action. The hosted policy provides a running grace period, then powered-off retention before deletion; the notice shows the actual dates for that pool.

Add the required funds and use the offered recovery action after reviewing its charge. If a recovery payment is already recorded, retry restoration without paying again. Customer-owned servers use a separate management billing policy and are excluded from hosted shutdown/deletion recovery.

Customer-owned server management billing

The 90-day trial starts at the first successful server connection, once per customer, shared across workspaces owned by that customer. Adding a workspace, deleting a server or reconnecting does not restart it. Servers added during the trial share the same end date.

After the trial, each connected server costs US$2 per month. In Workspace → Billing → Bring your own server billing, review the trial end, connected-server count, combined workspace charge, and next renewal. Fees are charged automatically from the prepaid wallet. Hosted pool renewals retain their priority when scheduled together. New servers added during a paid month are charged for its remaining days, with a minimum US$0.01 prorated charge. No wallet funds are needed during the trial.

If payment cannot be made, a seven-day grace period starts at the original due date. Repeated retries do not extend it. Afterward, Infralane management actions are restricted, while existing applications and data remain on your VPS. Top up the workspace wallet and select Renew server management after reviewing the amount. Late recovery starts a new paid month; restricted months are not billed retroactively.

Disconnect server stops future management renewal charges and revokes management access. The current paid period is not automatically refunded. Your VPS provider continues its separate hosting charges. Temporary network outages do not cancel management billing; use the explicit disconnect action.

Safe billing support details

You may provide the workspace name, order ID, payment-provider receipt reference, amount, currency, date, and current wallet status. Redact full card details, mobile-money PINs, bank credentials, passwords, and one-time codes.

Pricing and capacity

Resource-pool creation shows an estimate based on the selected CPU, memory, and storage. Use the current dashboard for hosted purchase quotes and the pricing page to understand BYO management trials and billing versus optional paid services. Old screenshots and examples may be outdated.

Wallet unavailable

Confirm the selected workspace and your permission. Select Retry wallet or refresh once. If the issue remains, contact support with the workspace name and exact customer-facing error.